SHIPPING & RETURNS

DELIVERY

Fabric-only orders are cut after 24 hours of your order placement and are sent out immediately. Depending on your location, fabric tends to arrive within 3 days in Hong Kong and up to 10 working days internationally. Cushions are made to order and generally take 2-3 weeks depending on location.

Drop offs are usually within local business hours and some locations require a signature for delivery, so please provide a relevant delivery address and telephone number.

Orders will be shipped by the HongKong Postal Service. First-Class or Priority, unless otherwise requested. Swatches are sent regular HKP mail. If other shipping methods are requested, additional shipping charges will apply.  

Fabric by the yard is shipped folded and boxed. You may request to ship yardage on a roll, however additional shipping charges will apply.

International orders will ship HKPS International unless otherwise requested. International delivery times vary depending on the custom’s office of the arrival country and may be subject to Value Added Tax or other duty fees, which are the responsibility of the buyer. Kara Fabric will not be held responsible if international orders are lost or stolen.  

PRODUCTION QUALITY

Due to the hand printed nature of the products there may be slight variations in the printing and are not considered defective. Defective products include pillows with broken zippers and large, obvious misprints. Products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products.

RETURNS

Kara Fabric pillow covers are custom made after each order is placed and therefore cannot be returned for a refund unless defective.  Fabric by the yard and pillow inserts are final sale unless defective.  If your order has not shipped and you would like to cancel it, you may do so within 12 hours of ordering. You must notify Kara Fabric before attempting a return to get authorization.  Unsolicited returns will not be accepted.  We DO NOT accept international returns or exchanges under any circumstance.

COMMENTS

We are always interested in your comments so feel free to share your thoughts or questions with us at contact@karafabric.com. We may offer additional colorways in the future, so we’d love to hear about any colors you’d want to see! 

TERMS AND CONDITIONS

A note concerning these terms and conditions:

“Terms” or “Conditions” means the terms and conditions of sale; “Goods” or “Products” pertains to fabric, pillows, pillow inserts and any other Goods supplied by us in reference to your Order; “Order” means an Order made by you for the supply of Goods by us; “Price” means the price of the Goods, plus any relevant delivery charges; “you and your” means the customer who buys Goods from us; “our, us, we” means Kara Fabric.

Your Representations and Warranties

By using this site, establishing your account and placing orders for merchandise featured on this site, you are representing and warranting that you are over 18 years of age, that all information that you provide to us is true, accurate and complete, and that you have the authority to provide that information and to place those orders.

Restrictions of Use or Termination of Your Account

We reserve the right to restrict use of your account, to suspend or terminate your account, to refuse you service and/or to cancel orders that you submit in our sole discretion.

Shipping Policies and Procedures

Please review our shipping policies and procedures before placing orders for merchandise made available on this site. We will not be liable for any loss, damage, cost or expense related to delays in shipment or delivery of merchandise. The risk of loss of, and title to, all merchandise purchased on this site will pass to you upon our delivery of that merchandise to the carrier selected to deliver it.

Return Policies and Procedures

Please review our return policies and procedures before placing orders for merchandise made available on this site.

Indeminfication

You agree to indemnify and hold harmless Kara Fabric and its directors, officers, employees, contractors and suppliers, from and against any and all claims, demands, actions, proceedings and damages, including without limitation reasonable attorneys’ fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site.

Legality

Any Contract or Transaction shall be governed by the laws of Hong Kong Special Administrative Region. The Customer agrees to submit to the jurisdiction of the HKSAR courts. 

Information Collection and Use

Kara Fabric is the sole owner of all information collected on this site. The information that you supply to us enables us to personalize your experience on this site, to better service your requests, to facilitate our communications with you, and to improve our overall customer service capabilities.

Business Transfers

Fabrics or pillows may not be used for re-sale on another website unless the product is distinctly different from Kara Fabric’s products and pillows. Please contact Kara Fabric with questions or approval to re-sell. If all or part of Kara Fabric is sold, merged or otherwise transferred to another entity, the Personal Information and Activity Data that you have provided to us may be transferred as part of that transaction.

Use of Cookies

A cookie is a piece of data transferred by us to your hard drive that allows our system to recognize your browser on subsequent visits to this site. We may or may not use cookies to enable us to track and target your interests, and to enhance your experience on this site. Cookies are not linked to personally identifiable information.

Use of of Log Files

We may use IP addresses to analyze trends, administer this site, track movement and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

E-mail Communications

We send to all new registrants an e-mail to verify password and username information. Once you have established an account with us, you will occasionally receive information relating to our new merchandise and service offerings, activities at our stores, and other information that may be of interest to you.

Changes to Site and Terms and Conditions

We reserve the right to change or modify all or any portion of this site, including any and all Content, merchandise or services featured on this site, at any time in our sole discretion. Sales prices for merchandise and services are subject to change without notice, and if merchandise or services are listed at an incorrect sales price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the correct price. We also reserve the right to change or modify all or any portion of these Terms and Conditions at any time in our sole discretion. At times such changes may be necessary to address the addition or discontinuance of merchandise or services offered on this site, technological changes made to this site, changes made to our business procedures or practices, or other factors. More importantly, we will not be obligated to notify you of these changes as and when they are made. Accordingly, it is important that you review these Terms and Conditions regularly. If you disagree with any change that we may make to these Terms and Conditions, your sole recourse is to discontinue your use of this site.